Legal
How orders are processed, dispatched, and delivered — carriers, processing windows, delivery estimates, address responsibility, and lost or damaged shipment remedies.
This Shipping Policy explains how Axos Research Inc ("Company," "we," "us," or "our") processes and ships orders placed through our Site. It forms part of, and should be read together with, our Terms & Conditions (Section 5) and our Refund & Returns Policy; where they address the same subject, they are intended to be consistent.
Materials are dispatched to the verified institutional address held on the ordering account. We do not ship to residential addresses, freight forwarders, or mail-forwarding services.
Section 1
Orders are typically processed within 24–48 hours of payment confirmation, excluding weekends and holidays. Orders may be modified or cancelled within 2 hours of placement by contacting support; once an order has been processed or shipped, it cannot be modified or cancelled.
Section 2
We ship via established carriers including USPS, UPS, and FedEx. The shipping methods available to you, their rates, and any free-shipping threshold are displayed at checkout based on your location and order value. The rate shown at checkout is the rate you pay.
A shipping confirmation with tracking information is sent when your order is handed to the carrier.
Section 3
Estimated delivery times are provided at checkout and in shipping confirmations. Domestic US orders typically arrive within 3–5 business days. These are estimates only; actual delivery times may vary with carrier performance, weather, and customs handling.
Section 4
Products are packed to preserve the integrity of research materials in transit, including protective packaging appropriate to the material. Storage conditions for each material are published on its product page; materials should be transferred to appropriate storage promptly on receipt.
Section 5
Materials are dispatched to the verified institutional address held on the ordering account. You are responsible for ensuring that address is accurate and current, and that the receiving facility is able to accept laboratory materials. Axos Research is not responsible for orders shipped to an incorrect address supplied by the account holder.
If you notice an address error, contact us immediately — we can correct it only before the order has been processed.
Section 6
Risk of loss and title for Products pass to you upon delivery to the carrier. Axos Research is not responsible for delays, losses, or damages caused by carriers once Products have been shipped.
Lost or damaged in transit
If a package is confirmed lost by the carrier, we reship the order once at no additional charge. If a Product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photographic evidence — we will replace it or, at your option, refund that order. Full details are in our Refund & Returns Policy.
Section 7
Where an international shipment is accepted, the receiving institution is solely responsible for understanding and complying with all import laws, customs regulations, and restrictions in its jurisdiction, including any licence or permit required to receive the materials.
Axos Research is not responsible for customs seizures, delays, duties, taxes, or any other issue arising from an international shipment. We reserve the right to refuse shipment to any country or region at our sole discretion.
Section 8
Questions about a shipment? Contact support@axosresearch.org with your order number. Support responds within one business day.
Axos Research Inc
Email: support@axosresearch.org
Phone: +1 (805) 906-6306
Address: 30 N Gould St, Sheridan, WY 82801, United States