Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, participate in promotions, or otherwise contact us. The personal information we collect may include:

• Contact Information: Name, email address, phone number, shipping address, and billing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card numbers, billing details, and transaction history (note: full payment card details are processed by our secure third-party payment processors and are not stored on our servers)
• Communication Data: Any information you provide when contacting customer support, leaving reviews, or communicating with us
• Identity Verification: Age verification confirmation and any documentation required to verify eligibility to purchase
• Research-Use Certification: Where a research-use attestation is required at checkout, we record your confirmation that you are a qualified researcher, of legal age, purchasing solely for laboratory research — stored with your order together with the IP address and timestamp of the confirmation as proof of your certification

Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and your visit, including:

• Device Information: IP address, browser type, operating system, device identifiers, and device characteristics
• Usage Information: Pages viewed, links clicked, time spent on pages, referring URLs, and browsing patterns
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, pixel tags, web beacons, and similar technologies (see "Cookies and Tracking Technologies" section below)

Information From Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction confirmations and fraud prevention data
• Analytics Providers: Aggregated website usage statistics
• Marketing Partners: Information about how you interact with our advertisements on third-party platforms
• Shipping Carriers: Delivery confirmations and tracking information

We use the information we collect for various business purposes, including:

Order Processing and Fulfillment

• Processing and completing your orders and transactions
• Managing payments, refunds, and returns
• Shipping products and providing delivery updates
• Maintaining order history and records

Customer Service and Communication

• Responding to your inquiries, comments, and support requests
• Sending order confirmations, shipping notifications, and transaction receipts
• Providing customer support and resolving disputes
• Communicating about products, services, and promotions (with your consent where required)

Site Operations and Improvement

• Operating, maintaining, and improving our Site functionality
• Personalizing your experience and delivering relevant content
• Analyzing usage patterns to enhance user experience
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing technical issues

Security and Fraud Prevention

• Protecting against unauthorized access, fraud, and illegal activity
• Verifying identity and preventing fraudulent transactions
• Enforcing our Terms of Service and other policies
• Complying with legal obligations and law enforcement requests

Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent)
• Administering contests, promotions, and rewards programs
• Delivering targeted advertisements on third-party platforms
• Measuring the effectiveness of our marketing campaigns

We may share your personal information in the following circumstances:

Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: To process credit card transactions securely
• Shipping Carriers: To deliver your orders (e.g., USPS, UPS, FedEx, DHL)
• Email Service Providers: To send transactional and marketing emails
• Analytics Providers: To analyze Site usage and performance
• Customer Support Tools: To manage support tickets and communications
• Cloud Storage Providers: To securely store data

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

Legal Compliance and Protection

We may disclose your information where required or permitted by law, including:

• To comply with legal process, court orders, or government requests
• To enforce our Terms of Service and other agreements
• To protect our rights, privacy, safety, or property
• To protect the rights, privacy, safety, or property of our customers or third parties
• To detect, prevent, or address fraud, security issues, or technical problems

Business Transfers

If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

With Your Consent

We may share your information for other purposes with your explicit consent.

Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, and other purposes.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Site to function properly. They enable core functionality such as security, shopping cart management, and account access. You cannot opt out of essential cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use this data to improve our Site's performance and user experience.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of advertising campaigns. They may be set by us or third-party advertising partners.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block all or specific cookies
• Block cookies from particular websites
• Block all third-party cookies

Please note that blocking or deleting cookies may impact your experience on our Site and limit certain functionality.

Other Tracking Technologies

We may also use:

• Pixel Tags/Web Beacons: Small graphic images embedded in emails or web pages that track whether content has been accessed
• Local Storage: Technology that allows websites to store data locally on your device
• Session Replay Tools: Technologies that record user interactions with our Site to improve user experience

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for as long as your account remains active, plus a reasonable period afterward to comply with legal obligations
• Transaction Records: Retained for a minimum of 7 years to comply with tax and accounting requirements
• Communication Records: Retained for 3 years from the date of last communication
• Marketing Preferences: Retained until you withdraw consent or request deletion
• Analytics Data: Typically retained in aggregated form for up to 3 years

When personal information is no longer needed, we will securely delete or anonymize it.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmitted between your browser and our servers
• Secure Payment Processing: PCI-DSS compliant payment processors that handle all credit card information
• Access Controls: Restricted access to personal information on a need-to-know basis
• Monitoring: Regular security assessments and monitoring for suspicious activity
• Employee Training: Staff training on data protection and security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and receive it in a structured, commonly used, machine-readable format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal compliance or ongoing transactions).

Restriction

You have the right to request that we restrict the processing of your personal information under certain circumstances.

Objection

You have the right to object to processing of your personal information for direct marketing purposes or processing based on legitimate interests.

Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at: Email: support@axosresearch.org

We will respond to your request within 30 days (or sooner if required by applicable law). We may need to verify your identity before processing your request.

Axos Research Inc is based in the United States, and your information will be processed and stored in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction.

By using our Site or providing us with your information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate legal mechanisms for data transfers, including Standard Contractual Clauses where applicable.

Our Site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@axosresearch.org. If we discover that we have collected personal information from a child under 18, we will promptly delete that information.

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Because there is no uniform standard for interpreting DNT signals, our Site does not currently respond to DNT signals. However, you can manage your cookie preferences as described in the "Cookies and Tracking Technologies" section.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our Site
• Send you an email notification (if you have an account with us)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Axos Research Inc

Email: support@axosresearch.org

Phone (WhatsApp): +62 831 5380 4615

For privacy-related inquiries, we aim to respond within 30 days.

If you have an unresolved privacy concern that we have not addressed satisfactorily, you may have the right to lodge a complaint with your local data protection authority or seek other remedies available under applicable law.